Crushing Complexity in a Dynamic World

Presenters: Luke McCormack, Pega and Rob Bollard, Pega

The demand for citizen services has undergone profound change, preparing for uncertainty and complexity will be the new ‘norm’. Hear the challenges facing the public sector and how new approaches are forming to crushing complexity which in turn, makes monumental impact to citizen services and efficiency. Learn how technology is reshaping the citizen experience and delivering better services, designed around the citizen and through a centre out approach.