Can an artificial intelligence have a moral code?

Three out of five humans believe AI can’t possibly behave morally. But is it really so far-fetched to consider machine ethics as well as machine intelligence? In this excerpt from his keynote talk at the PegaWorld 2019 conference, Pega’s Dr. Rob Walker talks about feelings, fear, and what it all means for the future of customer engagement.

To learn more about the possibilities of empathetic AI, watch the full keynote.