The AI hype is out of control.
...and often, so are AI agents themselves.
We’ve seen those “game-changing” projects that never make it past the pilot phase. In fact, a staggering 95% of organizations are getting zero return from their enterprise investment into genAI. And if you’re like most leaders, you’re probably wondering: “Can I actually trust these agentic AI systems to run my business?”
Today, we're excited to announce the general availability of Pega Infinity '25 and introduce Pega Predictable AI™ – the first AI agents enterprises can trust to drive their digital transformation. This isn’t just another AI agent builder – it’s a platform-centric approach to AI agents built for real-world results, with governance and transparency baked in from the start.
Key innovations in Pega Infinity '25
Pega Infinity '25 brings powerful new capabilities, designed to accelerate your transformation from legacy systems into an agentic operation at every stage of the process.
- Pega Blueprint: Modernize legacy, fast
Remember those old apps nobody wants to touch? With Pega Blueprint™, you can instantly analyze and reimagine legacy applications. AI agents dig through videos, documents, images – whatever you’ve got – and help you retire technical debt in record time. Allianz is already using Blueprint to reinvent their operations and get out from under the weight of legacy.
- Rapidly understand legacy systems: Let AI agents connect the dots across your technical assets – from requirement documents to legacy application media – to reveal a clear path to modernization.
- Get through requirements gathering, faster: Use AI to accelerate requirements gathering, data modelling, and access control setup... resulting in a new cloud-based application and a comprehensive backlog of user stories to accelerate time-to-live.
- Seamless cloud integration: Move your data to the cloud with zero drama, whether you’re on Pega Cloud® or your own enterprise datastore.
- Predictable AI agents: Embrace AI agents without fear
This is where things get exciting. Infinity '25 introduces Pega Predictable AI agents, which moves beyond the hype of unpredictable "black box" tools. Instead of deploying isolated, free-wheeling agents, Pega combines the power of agentic AI with the control of enterprise-grade workflows. Pega achieves this by orchestrating end-to-end workflows composed of both agentic and deterministic steps. Rather than letting AI agents run loose, Pega exposes them to structured workflows, making them a powerful digital workforce on a well-managed assembly line. They are empowered to handle complex, unscripted tasks requiring judgment, while critical steps are executed by deterministic, rules-based automation that guarantees 100% accuracy. Powered by Pega’s unique center-out agent architecture, these agents inherit your existing business logic, transforming them from a chaotic liability into a transparent, governed, and predictable asset.
- Pega Predictable AI Agent: Once you import your Blueprint to create a new application, immediately you have an AI agent governed by your workflows, processes, and rules automatically generated for you... This Predictable AI agent can triage customer and employee requests and guide them step-by-step – unlocking automation and customer self-service with confidence.
- AI Agent Rule: Build and govern agents that execute workflows and integrate with third-party agents through MCP/A2A.
- Agent Step: Add agentic steps in workflows to handle complex, judgement-based work to agents, like verifying customer documents or generating a case summary for audit purposes.
- Agent Tracer: Build trust through transparency. Gain complete visibility with comprehensive tracking of every agent interaction, step, request, and response for full auditability.
- Ad-hoc Workflows: Balance on-the-fly flexibility with enterprise grade visibility and governance by empowering your specialists to design and execute ad-hoc workflows with AI assistance.
- AI-powered Document Processing: Accelerate document processing by using genAI to analyze documents and extract relevant information into case fields.
- Agentic Process Fabric: The power of all your agents is governed and accessible from one endpoint. Empower users with a single conversational agent that intelligently selects and dispatches the right agent or system to get work done.
- Go live fast: AI across the SDLC
With Blueprint and App Studio, you can go from idea to robust cloud app in days.
- Accelerate from day one: Automatically generate application components – workflows, reports, agents – directly from your Blueprint, giving developers a massive head start.
- AI Developer Assistant: Provide always-on, context-aware help for your developers.
- AI-generated testing: Save time and increase quality by leveraging AI to auto-generate scenario tests for your workflows. Tests can be run directly in Pega or exported to third-party testing tools.
- Robotics Autopilot: Describe a task in plain English, and the design agent builds the automation for you.
Built for scale, designed for speed
Infinity '25 isn’t just about shiny new features. It’s about making your business faster, more secure, and easier to integrate:
- Cloud-native: Migrate data with auto-generated models, manage records, and connect to AWS Redshift or Google BigQuery.
- Virtualized data: Support transactional processing and reporting in one place.
- Enterprise-grade from the core: Benefit from a platform foundation that delivers enhanced security, superior user experience, and more intelligent process AI.
Real impact, not just hype
Here’s what early adopters are seeing:
- Faster launches: Automated workflows in days, not months.
- Productivity boost: Developers spend less time on grunt work, more on innovation.
- Lower overhead: AI agents automate complex, judgment-based work, freeing teams for strategic projects.
What’s next? Your move
Infinity '25 is more than a platform – it’s transformational. So what should you do now?
- Learn more about Infinity '25: Explore the official release page.
- Begin designing your agentic operation now: Start for free with Pega Blueprint™.
- Experience AI agents in action: Get hands-on at our global event series.