PegaWorld | 37:03
PegaWorld 2026: Aflac’s Call Center Revolution: From Legacy to Lightning-speed Service
Aflac didn't just upgrade, they reinvented! Discover how they retired a legacy call center and slashed training time from six months to just six weeks. With guided workflows and Pega Knowledge Buddy, they've unlocked speed, simplicity, and smarter service. This is the future of customer engagement: fast, intuitive, and legendary.
Recurso relacionado
Ready to build a Blueprint?
Choose the reinvention engine for your needs.
For workflows & app design
Reimagine your processes and turn any workflow into a build-ready application with confidence.
For marketing & CX strategy design
Visualize customer journeys and engagement strategies across all touchpoints and activate them.