Senior Cloud Operations Engineer, Deployments

Meet Our Team:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Due to work with FedRamp, US Citizenship is required. 

Picture Yourself at Pega:

You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the projects you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

• Perform provisioning of new environments and upgrade of the infrastructure components & product application
• Strategize and manage key Pega Cloud deployment, migration, and implementation projects, and work closely with project sponsors, cross-functional teams, to deliver desired outcomes in a timely manner.
• Plan and develop scope, deliverables, required resources, work plan, and timing for new initiatives.
• Work with team on scheduling maintenances including upgrades, hotfixes and patches and client notifications
• Monitor the teams ticket queue and work with team to distribute tickets in timely manner
• Understand and assess critical paths and dependencies for delivering the program goals in a timely manner. Establishes key milestones, plans and schedules to drive the accomplishment.
• Aggregate, organize, and synthesize program and project information to clearly communicate with multiple stakeholders.
• Define, collect, and measure the success of the project through relevant metrics and KPIs. Bring in assessment protocols for evaluation and improvement.
• Manage complex program executions, partner with the working team to proactively identify risks/opportunities and surface recommendations and learnings.
• Create, review, and update operational runbooks and Standard Operating Procedures
• Identify opportunities for automation of repeated tasks and reduce toil
• Be able to support FedRAMP (US citizenship and residency required)

Who You Are:

You are skilled in Cloud, Linux, and DevOps Technologies, and have accomplished the below:

• 5+ years of hands-on operational experience in installing, configuring and troubleshooting Java applications and Apache Tomcat application servers
• 2+ years of hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• 5+ years of executing technical projects with experience navigating technical dependencies, stakeholder alignment, resource management, operational readiness, and cross-team delivery in a global environment
• Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
• Good understanding of ITIL process specifically – Incident, Change, Problem, Service Request etc.
• Ability to work in a flexible self-managed team environment, advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with clients at all levels and demonstrate effective communication and client-facing skills including managing stressful situations and expectations        

What You've Accomplished:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross-functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers
• Bachelor’s degree in computer science/engineering or equivalent
• AWS / GCP Certification, a plus
• Good understanding on ITIL process specifically – Incident, Change, Problem, Service Request etc
• Pega experience, a plus

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.