Senior Cloud Operations Engineer, Deployments

Meet Our Team:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Due to work with FedRamp, US Citizenship is required. 

Picture Yourself at Pega:

You will have the opportunity to combine technical project management delivery with hand-on cloud operations expertise to govern critical infrastructure initiatives systems. You will act as the bridge between high-level business goals, operational workflows, and hands-on engineering execution. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

• Strategize and manage key Pega Cloud deployment, migration, and implementation projects, and work closely with project sponsors, cross-functional teams, to deliver desired outcomes in a timely manner.
• Lead end-to-end project planning, manage scope, milestones, dependencies, deliverables, required resources and timing.
• Schedule and execute planned cloud maintenances including infrastructure upgrades, product hotfixes, patches and ensuring clients are duly notified.
• Monitor the teams ticket queue and work with team to distribute tickets in timely manner
• Aggregate, organize, and synthesize program and project information to clearly communicate with stakeholders.
• Define, collect, and measure the success of the project through relevant metrics and KPIs. Bring in assessment protocols for evaluation and improvement.
• Partner with the working teams to proactively identify risks/opportunities, make recommendations and learnings.
• Create, review, and update operational runbooks and Standard Operating Procedures
• Identify opportunities for automation of repeated tasks and reduce toil
• Be able to support FedRAMP (US citizenship and residency required)   

Who You Are:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross-functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers
• Bachelor’s degree in computer science/engineering or equivalent
• Proficiency in Agile framework (Scrum/Kanban)
• Pega experience, a plus

What You've Accomplished:

You are skilled in Cloud Technologies, and have accomplished the below:

• 5+ years of executing technical projects with experience navigating technical dependencies, stakeholder alignment, resource management, operational readiness, project progress reporting and cross-team delivery in a global environment
• 3+ years of hands-on cloud operations or infrastructure support experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• Understanding of cloud-based infrastructure, platform, and software application support and operations - including deployments, installations, upgrades, monitoring, etc.
• Good understanding of ITIL processes specifically – Incident management, Change management and Problem management
• Ability to work in a flexible self-managed team environment, advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with clients at all levels and demonstrate effective communication and client-facing skills including managing stressful situations and expectations        

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.