PegaWorld iNspire 2024: Elevating Customer Service: How Elevance Health & Virtusa Used Pega VoiceAI to Drive Efficiency and Savings (Presentation)

Elevance Health embarked on a mission to significantly enhance the work environment and job satisfaction of its customer service representatives. Rather than following traditional routes, Elevance Health forged ahead with an innovative approach, revolutionizing customer service through the implementation of VoiceAI. Discover the compelling narrative of how Elevance and Virtusa collaborated to leverage Pega VoiceAI, transforming the healthcare sector and delivering unmatched advantages to both customers and agents.