Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Whitepaper

Pega's Customer Engagement Platform: The Fast Track to a Superior Digital Experience

ダウンロード

In today’s digital world, customers expect seamless journeys that deliver the products and services they require at exactly the right time and place. Product and service providers across industries are choreographing customer journeys that span digital and physical channels, creating almost effortless experiences to fulfill their brand promises. The result: stronger loyalty and revenue growth through increased customer lifetime value.

Many of these experiences put a decidedly new twist on familiar experiences. For example, both Uber and Lyft have completely changed the experience of personal transportation, using a digital app to orchestrate the process of connecting travellers with drivers. Swiss, the national airline of Switzerland, uses robotic automation to automatically check in qualifying passengers and provides completely self-service check-in for some flights, even for travellers with baggage.

These experiences have become the benchmark by which customers review and rate communications service providers (CSPs). The challenge for CSPs is to compete at the same level by offering a more agile, frictionless, and omni-channel experience than their competitors do.

To succeed, many CSPs need to transform into not only a digital service provider, but also a digital process execution company.


タグ

Industry: 情報通信サービスプロバイダー トピック: カスタマーサービス トピック: セールスオートメーション トピック: パーソナライズされた顧客体験 製品エリア: カスタマーサービス 製品エリア: セールス オートメーション 製品エリア: マーケティング

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more