PegaWorld iNspire 2022: You Had Me at Hello: Simplifying the Agent Experience with Pega Voice AI and Messaging AI

Meet your new AI-powered co-pilot! Agents need a new generation of technology that takes the heavy lifting away and guides agents at every step – and it’s here. Join this session to learn how Pega Voice AI and Messaging AI can support your agents in every live interaction, recommending cases, automatically entering data, surfacing real-time knowledge, and even ensuring script adherence – for an all new agent experience and greater customer outcomes.