PegaWorld iNspire 2024: Smart Dispute Implementation for Truist Fraud Solution Services (Presentation)

Join this session to hear Truist discuss how the Smart Dispute framework will improve their customer journey for all intake channels. The platform is designed to comply with Visa guidelines and includes the anticipated benefits of reducing claim resolution time by enabling straight-through processing, decreasing operational loss by minimizing compliance errors, and lowering the average handling time for each claim.