PegaWorld iNspire 2023: Digital First: How BT applies a Centre of Excellence model to Simplify Global Complexity

BT is the largest telco in the UK, with a global footprint. With an organization with the scale and breadth of BT comes complexity. In two years, BT has built multiple applications using intelligent automation on Pega Cloud® – ranging from complex service requests to number allocation.

Structured around a COE that marshals front-door business requests to deliver in a scaled agile model, BT’s vision is to expand the use of the Pega Platform™ across the organization to ensure maximum utility and reuse at scale and speed. This vision is articulated in a simple message: "I want everyone starting and ending their day in Pega."

Find out how large-scale reuse, balancing scaled agile with a COE at its core, has enabled BT to mitigate legacy, transform at scale, and broaden Pega adoption across the business.

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