PegaWorld iNspire 2022 keynote: Booking.com’s Mission to Create Simplified and Connected Experiences

Booking.com is on a mission to make it easier for everyone to experience the world, and pave the way to deliver on its Company Connected Service ambitions. In partnership with Pega, Booking.com will enable frontline teams with a new system to make it easier for employees to support every customer and partner with any query – the first time around.

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Herausforderung: Kundenservice Industry: Gastgewerbe und Unterhaltung Produktbereich: Kundenservice Thema: PegaWorld Thema: Personalisierte Kundenerfahrungen