PegaWorld 2026: Orchestrating the Next Best Trip: How Transavia Achieved Uplift and Happier Customers (Presentation)

Think of Pega Customer Decision Hub™ as a quiet co-pilot: It ranks flights, ancillaries, and service plays in the moment across all channels. Help first in stressful situations, personalization when it counts. See how the power of Customer Decision Hub helps Transavia run a large, always-on catalog (300k+ offers per channel) and engage 1 million+ customers daily, improving loyalty signals like NPS while increasing conversion and revenue in all channels.