Whitepaper
Build better customer journeys with real-time decisioning
Customers are in the driver’s seat when it comes to navigating brand experiences across channels. As they do, their context constantly changes. Traditional, rules-based approaches to journey building and pre-determined paths just doesn’t hold up anymore.
We all know that seamless, personalized experiences are the bare minimum for customer engagement. It’s no longer about who is creating personalized, connected experiences across the customer journey, but who is doing it better. It’s time to meet customers where they’re at.
Learn how to move beyond sales-only experiences to better serve, nurture, retain, and even assist your customers in times of crisis, at every phase of their journey.
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Weiteres Informationsmaterial
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Video
Pega Community Forum - Deutsche Telekom Success Story: Mehrwert aus Pega Customer Service generieren
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Pega Community Forum - De Volksbank Success Story: Wie sich de Volksbank mit mehreren Marken darauf konzentriert, die Bank mit der stärksten Kundenbeziehung zu werden
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Pega Community Forum - Citadele Banka Success Story - Hyperpersonalisierung: Citadeles Weg von der Entscheidung zur Implementierung
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Warum Pega?
Eine außergewöhnlich leistungsstarke Software ist nicht das Einzige, was Pega auszeichnet.