The Blueprint to Total Experience in an Agentic World

HCLTech and Pega have collaborated to produce 'The Blueprint to Total Experience in an Agentic World.' This comprehensive eBook provides a clear GenAI-based roadmap for navigating the complexities of modern TX delivery.

Key findings include:

1. AI-powered automation: 46% of leaders are using AI to automate inefficient processes and enhance experiences. The Pega Platform™ combines AI and automation to create a self-optimizing enterprise, while HCLTech AI Force accelerated service delivery using GenAI across the software development and engineering lifecycle.
2. Cloud-driven integration: 59% of leaders are using the cloud to seamlessly integrate systems and data. Pega Cloud™ enables efficient data integration and management at scale, while HCLTech’s CloudSMART strategy delivers a comprehensive suite of cloud services to accelerate transformation.
3. Agility through continuous learning: 39% of leaders are fostering a culture transformation and design thinking. Pega’s Center Out™ approach ensures alignment across IT and business and HCLTech’s Fenix framework supports tailored, product-centric operating model transformations for agile, scalable growth.