Customer Engagement Meet-Up Lausanne

Don't just see innovation potential. Realize it!

  • 10 October, 2019
  • 4:00 PM CEST
  • Lausanne, CH

Rapid innovation is the DNA of successful digital transformation. Your customers expect an exceptional customer experience – on any channel, at any time. This discipline can only be mastered with user-centric innovations in customer interaction and process automation across different functional areas.

Join our Meet-Up and learn how you can turn true digital transformation and innovation into reality in your business:

  • Get to know the Pega innovation method, with which you can accelerate your innovation cycles significantly - one journey at a time
  • Experience Pega technology as a powerful innovation accelerator for sales, marketing, customer service, and operations
  • Hear best-practice examples of the implementation of innovation from our customers and partners

"We can forget about the channel. Channel is irrelevant. We're available in any channel the customer wants...We have genuine, relevant, one-to-one communications, personalized to the individual – making decisions based on what happened half a second ago."

Simon Esland Group Head of Marketing Technology & Commercial Capabilities, Vodafone

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Speakers

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Tom Pauly

Director - Digital Transformation & Client Innovation - EMEA, Pegasystems

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Carsten Rust

Sr. Director, Client Innovation, Pegasystems

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Thomas Malnoury

Accenture Liquid Studio France Director

Thomas is leading the Liquid Studios in France. His role is to perform co-innovation with clients and in collaboration with business partners such as Pega.

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Bernd Amberger

Sales Director, Pegasystems

Bernd Amberger heads Pegasystems' DACH sales activities in the manufacturing industry. He has held numerous executive positions in international corporations and medium-sized companies, where he successfully led interdisciplinary sales teams. His professional posts include BT Global Services, KPMG Consulting and NTT Data Services.

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Julien Mailliere

Head of Packaging & Text Design, Ferring Pharmaceuticals

Experienced manager with 12 years background in Pharma QA, Supply chain and people management.

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Agenda

3:30 PM

Registration & Coffee

4:00 PM

Pega Catalyst Method to implement user centric innovations

4:30 PM

Pega technology as innovation accelerator

5:00 PM

Best practices for the implementation of innovation projects

5:30 PM

Customer success story: That's how innovation is done today

6:00 PM

Networking with Drinks & Snacks

Location Details

Hotel Alpha-Palmiers

Rue du Petit-Chêne 34

Lausanne, 1003

Exclusive Sponsor

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