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Workforce Trends Report 2022

Demystifying complexity in the modern workforce

This report uncovers insights into the increasing day-to-day complexity faced by most workers, and how organizations can adapt to overcome them.

Check out the highlights below and download the full report to dive deeper into the details.

We're undergoing a fundamental change to the way we work

In this survey, we asked thousands of workers from across the globe for their insights on the increasingly complex intersection of technology and the modern workforce. The response was clear – workers are increasingly feeling the impact of digital transformation in their daily work.

Hybrid models are changing the modern workforce

Hybrid models are changing the modern workforce

Hybrid work has transformed how we do our jobs.

1/3 of workers believe hybrid work makes business more complicated.

The line between home and work life is blurring.

38% of hybrid and remote workers are facing more challenges establishing work and personal boundaries.

Accelerating change drives more complexity

Rapidly changing customer preferences are transforming working conditions.

3 out of 4 workers feel customer and client demands are increasing so fast that it's making jobs more difficult.

Organizations aren't nimble enough to successfully navigate digital transformation.

1 out of 3 workers say their organization moves too slowly to react to business change.

Organization factors make work more complicated

Managing information overload (90%), struggling to navigate internal processes (89%), and keeping up with rapid change (87%) tops the list of challenges adding to business complexity.

Organization factors make work more complicated

Workforce complexity is here to stay

And it's up to organizations to help workers navigate the new reality of work.
  • Despite their concerns about its impact, workers expect that complexity will only to increase as a result of COVID-19.

  • Companies must invest in reskilling and training to ensure their workers have the right tech skills as complexity accelerates.

  • Workers need systems that can be quickly updated and work across different customer touchpoints in their different channels.

See how U.S. Census tackled complexity and transformed data collection.