Associate Demo Experience Delivery Partner (Digital Content Specialist)

Meet Our Team:

Join DemoX, Pega’s Solutions Consulting organization, where we create innovative demo experiences and digital content for client engagement. Our team thrives on collaboration, creativity, and a commitment to delivering exceptional outcomes for clients and partners.

Picture Yourself at Pega:

You will be at the heart of delivering Pega’s demo experiences and digital content, systematically processing and executing client requests through dedicated workflows. If you find satisfaction in reliable, routine execution and enjoy contributing to process improvements, this role offers a unique opportunity to make an impact in a dynamic, supportive environment.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.

We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

• Systematically process and deliver high-volume client requests using digital workflows

• Verify spelling, grammar, and pronunciation through both visual and auditory proofing to ensure accuracy

• Support the distribution and publishing of engaging demo experiences and digital content
• Create both internal and external digital content
• Maintain consistency and accuracy in repetitive, routine tasks
• Provide direct support and troubleshooting for end users
• Identify and implement process improvements to enhance service quality
• Coordinate with cross-functional teams to resolve issues and deliver seamless experiences

Who You Are:

• You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.
• You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.
• Comfortable with repetitive, systematic workflows and able to maintain focus and accuracy in high-volume environments
• Naturally engaged by process-driven work and motivated to find incremental improvements in routine tasks
• Collaborative, client-focused professional with strong communication skills
• Adaptable and resilient in a fast-paced, evolving environment
• Committed to continuous learning and operational excellence

What You've Accomplished:

• Successfully managed client-facing digital or technical support initiatives
• Demonstrated ability to thrive in roles involving repetitive, high-volume task execution
• Supported the delivery or improvement of digital content and client experiences
• Implemented process improvements that enhanced service delivery
• Built positive relationships with clients and internal stakeholders

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practices

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