Senior Cloud Development Engineer-Observability
Meet Our Team:
Cloud Observability Engineering collaborates with all the engineering teams at Pega to advocate for observability solutions and to establish standards and processes. The Cloud Observability Engineering team is responsible for designing, developing, and maintaining observability solutions for Pega Cloud.
Due to the nature of the work with FedRamp, US Citizenship is required.
This is a hybrid role, based 2-3 days out of our Waltham, MA or Dulles, VA office.
Picture Yourself at Pega:
You'll join a highly innovate company that's changing how organizations work and optimize outcomes. In this rloe, you will be a part of a collaborative, highly skilled team in a fast-evolving space. You'll bring an adaptive, flexible mindset; driving data-driven decisions and seeing your work translate into measurable business outcomes.
What You'll Do at Pega:
• Design and develop observability solutions for Pega Cloud hosted applications.
• Build and operate microservices monitoring across Pega Cloud services, enabling metric collection, logging, and APM (tracing.)
• Apply OpenTelemetry standards for distributed tracing and open metrics; define KPIs, SLI, SLO and SLA’s for micro services.
• Manage and maintain monitoring Pega tools and technologies. Responsible for correlation of Pega Infrastructure and Application metrics, error codes and logs; end-to-end monitoring from Customer request, load balancer, backend services (tomcat, java application, database, ping, network, etc.); and synthetic monitoring (simulation of customer request end-to-end).
• Partner with Product and Cloud Engineering to improve availability, performance, and application monitoring, including correlation across infrastructure, applications, services, and supporting technologies.
• Automate and continuously improve processes and solutions; provide feedback on bugs and customer experience enhancements. Operate, administer and automate solutions on Pega Cloud Stack.
• Drive problem discovery, analysis, and resolution; use world-class Pega Cloud infrastructure and management technologies
Who You Are:
• Passionate about cloud technologies and experienced with observability tools such as Grafana Cloud, Prometheus, and New Relic
• Knowledgeable in AWS core concepts and services
• Experienced with IaC tools; hands-on experience with DevOPS, CI/CD tools
• Experience managing the development of deliverables into production environments
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills.
• 4+ years of relevant experience
What You've Accomplished:
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 4+ years of experience in cloud technologies (AWS) and Observability tools.
• Experience with infrastructure-as-code tools, such as Terraform or CloudFormation
• Experience with CI/CD tooling such as GitHub Actions or Jenkins
• Knowledge with at least one observability tool (i.e., Grafana, Prometheus, etc.)
• Experience with at least one programming or scripting language
• Experience with Kubernetes; understanding of Helm and experience with build tools, such as Gradle
Desired Qualifications
- Hands-on experience with DevOps and CI/CD tools such as GitHub Actions
- Cloud certification (preferably, AWS-related)
- Experience with agile methodologies
- Troubleshooting and RCA experience using monitoring data and log analysisProfessional experience with the Grafana stack.
- Designed and codified Grafana dashboards
- Designed and codified Alertmanager alert creation
- Professional experience with Helm and developing Helm charts
- Professional experience with EKS and troubleshooting issues
- Professional experience with Gradle
- Professional experience using Bash and/or Python for complex automation tasks.
- Professional experience with infrastructure-as-code tools (CloudFormation and/or Terraform) to build complex systems.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 108,300 - 162,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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