Senior Technical Partner Success Manager

Meet Our Team:

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we’ve built our scalable architecture and low-code platform to stay ahead of rapid change. Our solutions save people time, so our clients’ employees and customers can get back to what matters most. 

Picture Yourself at Pega:

The Partner Delivery Success Manager (PDSM) works with a named set of Pega’s Strategic Partners to drive technical skills and delivery enablement programs.  This role works with the Global Partner Director to understand the go to market model (industries, solutions geographies and target accounts) and drives the technical enablement program.  The PDSM promotes awareness and uptake of the “Pega Delivery Approach” (defined delivery best practices) across delivery leadership in their portfolio of partners.  He or she works with their partners to define the target practice size and depth (number of credentialed resources) and timeline to achieve target practice size.  The PDSM works with their partners to monitor progress towards achieving the practice size and depth goals. He or she integrates Pega delivery best practices into Partner’s methodology to improve delivery outcomes and help the partner best leverage Pega technology.  The PDSM also ensures that the co-developed methodology is captured in the Partner’s knowledge sharing system and is used consistently when the Partner leads projects with Pega technology.

This individual influences Pega’s enablement content creation agenda by providing input from Partners and their own opinion regarding gaps in the sales and delivery curriculum.  

The PDSM develops may also subject matter expertise in one or more industries or horizontal product areas.  Identifies and understands enablement gaps in those areas and influences content creation for assigned areas.  

What You'll Do at Pega:

• Develop strategic practice development plans with key Global Strategic Consulting and System Integration partners
• Manage partner practice growth to achieve agreed upon targets across the assigned partner portfolio businesses
• Develop  and execute global partner enablement programs 
• Collaborate with regional PDSMs to coordinate just in time training for partner teams 
• Influence the development of technical training materials to create partner require content
• Work with sales, consulting and alliance teams to understand partner capacity requirements across regions and industries
• Align Pega and partner delivery methodologies to drive delivery success and customer satisfaction
• Act as a conduit to improve partner access to technical enablement resources
• Promote visibility into partner capabilities across Pega
• Engage with partner HR and Recruiting teams to support the growth of an their involvement with Pega’s University  Academic program
• Manage a project summary dashboard for all projects involving Pega technology
   

Who You Are:

You are an intelligent, motivated and collaborative individual with an understanding of software delivery methodologies and experience working with delivery partners.  You have exceptional communication skills and a strong executive presence.  You are results-driven, an excellent presenter and a collaborative team player, willing to roll up their sleeves to help get work done.
 

What You've Accomplished:

• Self-starter able to develop and lead programs
• Ability to work collaboratively organization
• Experience presenting to and influencing executive leadership

Pega Offers You:

• A rapidly growing yet well-established business 
• The world’s most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market
• The opportunity to work with the world’s leading Strategic Consulting and System Integrators
   

Additional Information

Base salary range for this role is INR annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.