PegaWorld iNspire 2024: An interview with Booking.com (Presentation)

Explore how Booking.com successfully implemented and deployed Pega's customer service solutions across 10,000 agents in its customer support operations while maintaining high customer satisfaction levels.

A journey that is building the foundations for the Connected Trip through Connected Systems. Learn about the strategies, challenges, and best practices that enabled Booking.com to build for the future and drive continuous improvement.