PegaWorld iNspire 2023: Panel - The Value of Patient Navigation at HCA (Presentation)

HCA Healthcare is committed to being the provider of choice for patients and physicians by leveraging the scale and capabilities of the system in the local markets. Why Care Navigation? Operational Excellence – optimizing navigator efficiency while improving quality of service and navigator experience. Maximizing reusability reduces operational costs, increases standardization, improves quality, and accelerates time to market and growth. Better care coordination – improving patient outcomes and experiences.