PegaWorld iNspire 2023: Clean up in aisle 10: Dispute, exception, fraud, and sanction management in a disruptive payments world (Presentation)

As domestic and cross-border payment options for consumers, small businesses and corporates evolve and expand, how effective is your operation when there’s a problem? While straight-through-processing and real-time payments are the aspirations, they are not achievable in all instances. In this session we will review strategies for successfully managing payment exceptions and errors in a world where regulation is trailing technology and a great client experience is demanded.