PegaWorld iNspire 2023: Achieving Process Excellence with Task Mining and Process Mining at Navy Federal Credit Union (Presentation)

Navy Federal Credit Union’s multiple business units have coalesced around a single, lofty goal: maintain their position as the number one credit union for excellent member service. They’ve accomplished this through a commitment to interdepartmental collaboration, empowering citizen developers, and pursuing process improvement on a continuous basis. Most recently, two tools have been central to their success: Pega Task Mining and Pega Process Mining. Hear from two NFCU employees about their journey from Task Mining users to Process Mining early adopters and learn how their organization implemented a best-in-class process excellence initiative with truly impactful results.