PegaWorld 2026: Pega 101: From AI Innovation to Business Outcomes (Presentation)

Everyone’s talking about AI - far fewer are seeing real value.

In this introductory session, learn how leading organizations use Pega to translate AI innovation into real business outcomes for both customers and employees through end‑to‑end workflow automation, intelligent decisioning, and Predictable AI.

We’ll walk through how the Pega platform enables teams to rethink work for an AI driven world - designing AI‑powered workflows, orchestrating decisions across channels, and continuously optimizing service and operations as conditions change. If you’re new to Pega and looking to modernize legacy processes, increase productivity, and deliver more personalized, consistent customer experiences, this Pega 101 provides a practical, modern foundation.