PegaWorld 2025: The Inside Scoop: NatWest's Modernization of Decisioning (Presentation)

After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so far, some of the hurdles along the way, their learnings, and their successes. If you are thinking about modernization this is the session for you! NatWest will discuss best practices, what’s worked well and things to avoid!