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AI Driven Customer Engagement – Breakfast by Blueprint

Zurich image

Data: March 25, 2026
Hora: 08:30 AM - 11:00 AM
Localização: Talacker 21, 8001 Zürich Suíça
Local: Pegasystems AG c/o FlexOffice ( Google Maps)

An exclusive morning of insight, inspiration, and innovation – over a great cup of coffee.

The way businesses connect with customers is changing – fast. Artificial intelligence is no longer a future concept; it is reshaping customer interactions right now. Join us for an intimate, invitation-only breakfast where business and technology leaders come together to explore what AI-driven customer engagement truly means in practice – and how you can stay ahead of the curve.  

Why you should join us:

  • Stay ahead of the AI revolution: Customer expectations are evolving at an unprecedented pace. This event gives you a front-row seat to the strategies, tools, and real-world experiences that are defining the next generation of customer engagement – so you leave with a clear competitive edge.
  • Turn strategy into action: Our exclusive Blueprint GenAI Session is your opportunity to move beyond theory. Using Pega Blueprint™, powered by generative AI, you will bring your own customer experience strategy to life – transforming your vision into a tangible, working prototype in real time. No slides. No buzzwords. Just results.
  • Learn from those who have done it: Hear directly from a client who has successfully navigated the shift to AI-driven customer engagement. Their story will give you honest, practical insights into what works, what to watch out for, and what is possible when the right technology meets the right strategy.
  • Connect with peers who share your challenges: In an informal, relaxed setting over breakfast, you will have the opportunity to exchange ideas, spark new thinking, and build relationships with fellow decision-makers who are on the same journey as you.

Please note: Due to limited capacity, attendance is subject to confirmation. For questions, please contact [email protected]

Agenda

  • 8:30 AM

    Arrival & Breakfast

    A warm welcome and the perfect start to the day.

  • 09:00 AM

    Keynote: How AI is Changing Customer Interactions

    A thought-provoking look at the forces reshaping the customer landscape and what it means for your business.

  • 09:30 AM

    Blueprint GenAI Session: Bring Your Customer Experience Strategy to Life!

    An interactive, hands-on session powered by Pega Blueprint™, where your ideas become reality.
  • 10:45 AM

    Client Success Story

    Real results, real lessons, straight from the source.
  • 11:00

    Coffee & Goodbye

    A relaxed close to a morning well spent.

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