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Case Study

New South Wales Strata Building Bond and Inspections Scheme: From building repairs to rebuilding trust and transparency

  • Deployed a single platform to streamline data inputs and pre-fill known data
  • Replaced 36 manual forms
  • Supports more than 110,000 unique visitors a week

The Business Issue

The Strata Building Bond and Inspections Scheme (SBBIS) is a regulatory initiative introduced in New South Wales (NSW), Australia that provides protection for owners of new multi-story residential buildings.

The SBBIS was implemented to help protect consumers and restore confidence in the quality of multi-story residential buildings. However, manual and paper-based processes involved in managing building bonds posed challenges. Applicants needed to fill out numerous paper forms and rely on manual monitoring of timelines and due dates – making the process labor-intensive, complex, and inefficient.

The Solution

To address these challenges, the NSW Government modernized the SBBIS by transforming with digital solutions. They developed the Strata Hub, an online platform, and the SBBIS Inspect app – both powered by the Pega Platform™.

The Strata Hub streamlined data inputs and improved cybersecurity. Even better, it now pre-fills known data when constituents submit an application and supports compliance with built-in tracking. The SBBIS Inspect app enables building inspectors to capture necessary data and evidence on-site, eliminating the need for manual filing of reports.

The Results

Strata Hub:

  • Replaced 36 manual forms
  • Streamlines required data inputs and pre-fills known data
  • Supports 110,000+ unique visitors a week
  • Offers desktop portals for six personas

SBBIS Inspect Mobile App:

  • Modernized the way NSW building inspectors complete reports
  • Boosts speed and efficiency
  • Used onsite while conducting building inspections
  • Offers offline capabilities for poor and no reception areas

Combined, Strata Hub and the SBBIS Inspect Mobile App:

  • Manage up to $353 billion worth of NSW Strata investment
  • Support and protect the lives of more than 1.5 million people living in Strata across NSW

Read the full Energy Safe Victoria article in Governments Building for Change.

All text sourced directly from Governments Building for Change.

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Desafio: Atendimento ao cliente Industry: Governo Área do produto: Atendimento ao cliente
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