AI applications and use cases
Why is AI important for modern organizations?
Artificial intelligence enables organizations with millions of customers, dozens of channels, hundreds of processes, and billions of interactions to meet their business needs with the scale, speed, and precision that human beings alone can’t match. With countless enterprise use cases, AI helps increase conversion, retention, and satisfaction, and it streamlines workflows to minimize cost in the most efficient way possible.
Pega features that support AI
Deliver powerful cross-channel customer experiences with AI-powered decisioning.
Quickly resolve service issues with contextual AI that understands intent and drives satisfaction.
Boost operational efficiency and effectiveness with self-optimizing workflows.
AI use cases with Pega customers
See how Vodafone improved customer retention with always-on engagement.
Learn how the U.S. Department of Veteran Affairs decreased invoice processing costs by 33%.
Find out how Wells Fargo scaled personalization to more than 70 million customers.
Discover how Telenet increased offer acceptance by 75% with AI.