Director of Consulting

Meet Our Team:

Pega Consulting partners with clients to deliver measurable business outcomes faster. We combine consulting expertise, Blueprint-driven delivery, and AI to help clients transform how work gets done 

Picture Yourself at Pega:

As Director of Consulting, you own client outcomes, portfolio growth, consulting excellence, and talent development. You lead teams that reduce idea-to-outcome cycle time while building trusted client relationships and developing future leaders. Success comes from creating measurable value for clients and translating that value into long-term growth. 

What You'll Do at Pega:

Delivery & the One Number 

• Drive idea-to-outcome cycle time down across your portfolio, engagement over engagement — shortening the distance from a client idea to a realized result. 

• Lead and coach a high-performing team of consulting managers and senior consultants. 

• Hold the standard for Blueprint-led delivery as a design authority — advising and assuring and setting the bar our partners deliver at scale. 

• Design back from the outcome. A requirement met is not an outcome delivered — challenge the ask when it will not get the client where they need to go. 

Client Engagement & Trusted Advisor 

• Earn trusted-advisor status by consistently delivering results, building executive confidence, and demonstrating deep understanding of client priorities. 

• Establish executive-level trust and expand relationships across business and technology stakeholders to increase Pega's strategic influence. 

• Prevent, don’t just report. Surface risks early and bring clients into the conversation before risks become issues, with clear, shared ownership of mitigation. 

• Partner with global Go-to-Market teams across APAC, EMEA, and Americas to ensure consistent delivery excellence. 

Stewarding Value into Growth 

• Grow strategic accounts through measurable client outcomes, executive relationships, and expansion into new business initiatives, buying centers, and use cases. 

• Own portfolio health. Manage margin, utilization, forecasting, resource planning, delivery risk, and predictable delivery economics. 

• Shape the next opportunity. Partner with account teams and partners to identify unmet client needs, expand value, and shape future opportunities. 

People & Talent 

• Develop capability, mentor future leaders, build succession depth, and foster a culture of continuous learning, respectful challenge, and improvement. 

What Success Looks Like 

We measure outcomes achieved, value delivered, and problems solved — never tasks completed. In this role, success shows up as: 

• Client advocacy — strong NPS, executive sponsorship, references, and repeat or expanded engagements across your portfolio. 

• Value realized — revenue accelerated, customer and user experience improved, cost and complexity removed, governance risk reduced. 

• Consultant growth — measurable capability progression, trusted-advisor relationships earned, and Blueprint adopted in every new engagement. 

• Speed to outcome — idea-to-outcome cycle time trending down, quarter over quarter.
• Healthy growth — portfolio expansion and commercial health that follow from delivered value, never ahead of it

Who You Are:

• A strategic, empathetic leader with deep delivery and people-management experience. 

• A trusted advisor who combines client advocacy, business acumen, and strategic thinking to create long-term value for clients and Pega. 

• Fluent and credible on AI — you treat it as leverage to improve client outcomes, and you can orchestrate it responsibly rather than just talk about it. 

• A builder of high-performing teams who coaches first and leaves people more capable than they were found. 

• A clear communicator across technical and business audiences, from delivery teams to client executives. 

• A growth-minded learner who challenges assumptions, embraces feedback, and makes decisions based on evidence. 

What You've Accomplished:

• 15+ years in enterprise consulting or delivery, including 5+ years in strategic people-leadership roles. 

• A track record of measurable client outcomes — not just projects shipped. 

• Experience in client engagement, enablement strategy, mentoring, and succession planning. 

• Exposure to global delivery models and consulting operations. 

• Experience owning the commercial health of a delivery portfolio — margin, utilization, and account growth earned through delivered value. 

• Experience delivering Pega, and with Blueprint-led delivery, is a strong advantage. 

Preferred Qualifications 

• AI & orchestration: embedding AI, ML, or intelligent automation into consulting delivery or client solutions — governed and accountable, not ungoverned sprawl. 

• Diversity & inclusion: leading initiatives that measurably improved diversity, equity, and inclusion within consulting or delivery organizations.
• Innovation leadership: incubating and scaling new service offerings or delivery accelerators regionally or globally. 

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
• An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practices

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