The Pega Blog
Where Pega leaders, technologists and innovators share their take on the future of work and tech.
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Alex Exum
Your legacy apps weren't built to act on their own. But soon they'll have to.
Alex Exum
AI powers transformation and orchestration harnesses it. Enterprises need both.
Jeff Watters
Decision confidence: The missing layer between an idea and an investment.
Alex Exum
Don't let agents hijack the steering wheel: How to pair AI with deterministic workflow
Andy Lewis
The conversion model paradox: Why too much optimization kills revenue
Your AI agent will do what’s possible, not what you meant
Andy Lewis
GenAI and decision optimization aren’t alternatives – they solve different problems
Andy Lewis
Why your data science models can’t keep up with enterprise decisioning
Mark Davies
The hardest part of AI-powered customer engagement has nothing to do with technology
Power without predictability: The cost of AI at scale
Alex Exum
Why every enterprise scaling AI agents needs a BOAT platform
Chiara Gelmini
Predictable AI for CLM and KYC, and the operating model that follows
Tara DeZao
How AI and privacy-conscious design are reshaping customer identity
Cas Skuqi
An ode to the work no one claps for
Franklin Markley | Schuyler Perry
Why milliseconds matter: Inside the engineering that makes AI voice agents feel human
Kelly Wilson Pansy | Ryan White
Transforming payment exceptions: How agentic automation revolutionizes cross-border banking
Tara DeZao
The four pillars of responsible AI every marketer should know
Scott Andrick