Telenet's revolution to intimate customer service
Telenet, a subsidiary of Liberty Global and the largest provider of cable broadband services in Belgium, is revolutionizing the way it serves customers by delivering an intimate experience across all channels. A digital agility layer decoupled from its legacy IT systems enables operational and cost efficiency - all while providing care, cross-sell, and upsell opportunities across fixed, mobile, TV, consumer, and enterprise. These benefits have allowed Telenet to redefine and improve its customer and agent experience.
In our webinar hosted by Mobile World Live, Telenet’s Brecht de Mulder and Pega’s Kevin Billings discuss:
- How Telenet is transforming its customer experience with personalized and tailored customer engagement
- Using real-time, contextual customer insight and Pega’s Customer Service solution to put the customer at the heart of what you do
- Key outcomes from Telenet’s success and how you can do the same