PegaWorld iNspire 2024: How RBC Spearheaded PegaForce: A Groundbreaking Implementation Integrating Pega with Salesforce (Presentation)

RBC had the objective to provide a 360-degree customer view on a unified platform. They were able to use DX API services to retrieve data and display it within Salesforce using the Pega Process Extender for Salesforce Lightning.

Join this session to see how RBC established guidelines to develop future Pega applications across geographies – all to optimize reuse and ensure rule compatibility for performing DX API operations. This strategic integration marries Pega Case Management finesse with Salesforce's record-handling precision.