PegaWorld iNspire 2024: Charting the Constellation: Insights from The First Deployment of Pega’s New UI Architecture (Presentation)

Join us for this hands-on experience of how Pega’s newest user interface (UI) architecture, Constellation, was designed with the goal of creating a more streamlined and flexible user experience. EY teams share valuable insights based on the first implementation for a large insurer of Pega’s Customer Service using the Constellation design system. This project improved agent user interfaces leading to efficiencies and improving the customer experience. Using Constellation and the DX APIs to drive external self-service portals with React SDK, we created an omni-channel customer experience.