Video
PegaWorld iNspire 2022: Building Better Customer Journeys with Real-Time Decisioning
Orchestrating the perfect customer journey is every marketer's dream. But when it goes awry, it can quickly become a customer's worst nightmare. That's because brands are no longer in control of the journey at all – the customer is. They take fluid paths to ever-changing destinations. Pre-scripted, one-size-fits-all experiences fall flat and result in a journey to nowhere. It's time for a refresh.
Join us as we discuss:
- How to transform your journey approach with real-time decisioning
- How to optimize every customer experience, regardless of the channel
- How to deliver on the promise of one-to-one personalization at scale
