PegaWorld iNspire 2022: Bradesco Saúde: Transforming Healthcare Provider Processes for Better Customer Experiences (Presentation)

Latin America’s largest insurance company, Bradesco Seguros, and its Health Insurance division, Bradesco Saúde, wanted to improve the customer experience with its stakeholders using digital transformation. To remove friction and ease complexity, Bradesco looked to EY and Pega to oversee the process. Join this session to hear all about the result of their collaboration – and how they reduced costs and improved provider relationships through a new product that streamlines healthcare providers’ requests and submissions, monitors onboarding and maintenance processes, and allows for flexibility of document validation.