PegaWorld 2025: We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction (Presentation)

Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer the right information at the right time with the expected service in complete transparency and support and guide employees to be more effective. And its all done with Pega.