PegaWorld 2025: From Manual to Modern: Accelerating Pension Transformation with Labb, Athora, and Pega Constellation (Presentation)

Athora Netherlands is transforming from a traditional B2B into a digitally driven B2B2C pension provider. Having transformed the Individual Life Business already, Athora has learned a lot about defining well structured processes. Now Athora is transforming the pension business by adapting the constellation framework. Athora is replacing fragmented, manual work with intuitive, componentized journeys that scale efficiently across increasing volumes. Adapting constellation requires our change teams to transform there way of thinking. Labb is asked to guide Athora in this transition of the way of working. Learn how the transition to Constellation is progressing -from rethinking case structures to driving reusability and user experience consistency-resulting in faster rollout of services, fewer errors, and improved visibility across the value chain.