PegaWorld 2025: Ethoca and Pega: delighting customers with expedited dispute resolution (Presentation)

Because traditional chargeback processes are costly and time consuming, credit card issuers need to evaluate all early resolution options. Ethoca, a Mastercard company, connects thousands of the world’s largest merchants, issuers, and technology partners. Learn about the partnership that brings together the best of Ethoca's collaboration network and Smart Dispute's industry leading end-to-end dispute orchestration. Together, we drive unparalleled cost and time reductions while maximizing customer satisfaction in times of need.