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DEVK Success Story: Enabling individual customer experiences and using them in a value-oriented way (Presentation)

Presentation

DEVK Success Story: Enabling individual customer experiences and using them in a value-oriented way (Presentation)

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Insurance customers also want to receive increasingly individual and tailored advice on their current life situations. However, current events show us how quickly life circumstances can change - also due to external influences: Corona pandemic, flood disaster, energy crisis and inflation are just a few examples. But how does an insurance company meet the increasing customer requirements in this constantly changing world, when at the same time it has to master the challenges of current events, e.g. a shortage of skilled workers in sales and service? Find out more about DEVK's strategy as part of the customer success story!


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トピック: カスタマーエンゲージメント トピック: デジタル変革(DX) トピック: パーソナライズされた顧客体験

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