This story is about a large Retail Bank, a pioneer in Digital & Agile transformation who Trial blazed Pega PaaS at global scale. Who has been robustly running Pega applications across multiple Geographies, product lines and business units, have digitized multiple customer journeys and reaped benefits from it, but wait, so what's the problem? While doing this, ING became quite siloed across Product lines, inadequate department cross re-use, diverge design patterns, duplication of efforts, which paved a way to a non-situational layer cake situation! ING head back to the drawing board and renewed their strategy along the 3F's:
- Flow: Time to value creation;
- Footprint: Optimize infra;
- Future: Guided usage and scalability.
When they looked both within thereselve but also outside in their region, across the globe, they observed that this is an acute problem all organizations at scale struggle, when no action taken ends up as organizational wastage, which no one is proud to talk about.
However, ING have taken a bold step to acknowledge this & solve this. ING also would like to share with others how they leveraged the power of "Communitizing their Talent Force" by means of active and continuous Communication, Collaboration and Contribution.