Panel Discussion: Unlocking Customer Service Excellence: How ISO 20022 Enhances Transparency in Payment Processes

View this recorded session featured on American Bankers Future of Payment Summit, for an in-depth exploration of ISO 20022 and its transformative impact on banking customer service. This session explores how adopting ISO 20022 standards can significantly enhance transparency regarding payment fees, remittance information, and settlement times. Discover practical strategies for leveraging this framework to improve customer interactions, foster trust, and streamline operations. Learn from industry experts about real-world applications and best practices that can help banks meet and exceed customer expectations in today’s competitive landscape.