Video
Make service effortless for everyone
Streamline processes and personalize interactions. Learn how Telenet, a leading provider of media and telecommunication services in Belgium, reduced their customer service systems from 14 to 1 with Pega. Brecht de Mulder, Head of Pega Customer Service Delivery at Telenet, shares how a deep partnership with Pega allowed them to:
- Automate and optimize their processes across different channels and systems
- Empower their agents with a unified desktop and guided workflows
- Personalize their customer interactions with real-time insights and recommendations
- Increase their customer satisfaction, retention, and loyalty
