Government Empowered 2019: Design-led digital transformation: How to create government services people want

Federal Agencies are recognizing the power of design to create digital products and mission services that surprise and delight those who use them, but many find it difficult to integrate user experience with legacy process and system reengineering. We will share best practices and lessons learned from our experiences in design-led digital transformation. We will discuss how to activate a service design approach and integrate its methodology to accelerate and improve agile delivery of mission-driven services.