How will 5G and the need for high-speed connectivity change the way Communications Service Providers (CSPs) operate – and what will their customers expect? We predict five major trends which will change the way the communications industry works.
In order to grow revenue, achieve operational efficiency, and reduce costs, CSPs will:
- Go digital first
- Personalize with real-time AI
- Tackle technical complexity
- Move beyond connectivity
- Build platforms to simplify the operating model