Presentation
Customer Engagement Summit Healthcare 2019: Consumerism in healthcare
Organizations delivering on consumerism are creating integrated offerings that address a real customer need, transform experience, and unlock value. Fabrice Bocquillon from Sanofi, Steve Chambers from Sutter Health. Tom Russell from NASCO, and Norman Wright from Optum join Pega’s Kelli Bravo to speak on the consumer-centric future through engagement, customer satisfaction, and responsive benefit administration.
