
eBook
6 steps to simplifying service for Transportation
Delivering simpler service experiences for transportation, freight & logistics customers is anything but simple. It takes the right strategy, the right tools, and the right insights. In the past, many tools fell short in streamlining, automating, and unifying the many aspects that go into resolving a customer’s issue.
The new generation of customer service technology can help to reduce complexity and make service feel easier- not only for your customers, but agents as well. Read this tip sheet to learn how to simplify service with these steps, including:
- Adopt a channel-less strategy
- Stop the endless alt-tab cycle
- Resolve before they ring
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関連リソース
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eBook
混乱の時代のなかで優秀なサービス戦略を立案する 4 つのステップ
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Research and Insights
顧客サービス戦略を迅速にリセットする
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Research and Insights
2019年顧客サービスに関するグローバル研究:よいサービス、悪いサービス、ひどいサービス

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