Senior Engineer, Technical Support
Meet Our Team:
We are the face of Pega. Our aim is to Provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role you will be the person the experts go for help. You will work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.
What You'll Do at Pega:
You will contribute your technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs. You will become an expert in your field and collaborate with support teams globally.
- Working as a trusted support partner to resolve customer questions, incidents and issues
- Ability to identify, propose and implement solutions and ability to work in a flexible team environment
- Providing technical support, analyzing existing technical issues across the Deployment and Monitoring systems and proposing solutions to the reported issues
- Demonstrating effective customer-facing skills in handling resolution process
- Working within standard business hours Monday to Friday, additionally to participate in Rota to provide on-call support outside of standard business hours
Who You Are:
- Demonstrated experience in a technical support role
- Have problem solving and can-do attitude for working through complex architectures issues
- Fluency in English and any other European language is a plus
What You've Accomplished:
- Have a framework/knowledge in Computer Science, Engineering or another related field
- Very good understanding of Object-Oriented Programming (OOP)
- Experience with relational databases and web application servers
- Practical knowledge about Container based Technologies (Kubernetes, Docker) and knowledge about DevOps concepts is a plus
- Knowledge about Cloud Technologies such as AWS and GCP.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information
Base salary range for this role is 143,000 - 213,800 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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