CLSA Team Operations Executive
Meet Our Team:
The CLSA team at Pega Academy India supports initiatives to add qualified LSA talent to the Pega ecosystem. This team collaborates closely with global CLSA teams and plays a key role in technical enablement and support.
Picture Yourself at Pega:
You will be part of a dynamic team that enables partners and customers on Pega products, working with counterparts across regions to ensure quality support and technical guidance.
What You'll Do at Pega:
- Manage CLSA Inbox Operations: Respond to technical queries raised during the LSA App design and build exam.
- Technical Support: Provide guidance and solutions for technical issues related to Pega applications.
- AI-Driven Productivity: Use AI tools effectively in PowerPoint, Excel, and email communication.
- Communication: Demonstrate excellent English communication and presentation skills.
- Collaboration: Work closely with CLSA team members in India and globally.
- Continuous Improvement: Proactively report issues, practice active listening, and apply feedback constructively.
- Work with UAP Team: Create and deliver new near real-time projects for UAP students; Facilitate webinars on latest features of Pega for UAP students.
- Work with GTM Team: Support GTM activities.
- Create Proof of Concept on latest Pega Infinity features.
- Create Instructor-led training material based on Pega Academy courses.
- Coordinate with multiple teams to socialize new CLSA certification strategies.
- Work with global teams to propagate the CLSA program.
- Facilitate LSA training schedules, student enrollments, and fee management.
- Work on enhancements for existing Pega applications related to Pega Academy and CLSA team.
- Should be aware of cloud concepts.
Who You Are:
A technically skilled, motivated, and collaborative individual with strong communication and presentation abilities. You have experience working with technical teams and business users, and are comfortable handling technical queries and providing clear, professional responses.
What You've Accomplished:
- Education: First class graduate in engineering (Bachelor’s degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, or related field).
- Certification: Pega CSA certification is mandatory; SSA certification is preferable.
- Technical Skills: Strong understanding of Pega application design and build processes.
- AI Tools: Proficiency in using AI for presentations, spreadsheets, and email.
- Experience: 2-3 years of relevant experience is preferred but not mandatory.
- Soft Skills: Excellent English communication and presentation skills.
- Cloud Awareness: Familiarity with cloud concepts.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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