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What is hyperautomation?

Automation powers digital transformation. Hyperautomation fuels business outcomes for true organizational change.

“We are increasingly looking at where automation can accelerate… We have those capabilities within the (Pega) framework.”

Jonathan Tanner General Manager of Process Automation, National Australia Bank

How Pega utilizes hyperautomation

Approach every microjourney with a smarter, more effective, hyperautomated approach. A toolkit of powerful intelligent automation capabilities enables better, smarter, faster outcomes – targeting each step of every process. 

Pega uses intelligent automation for hyperautomation, leveraging BPM, case management, RPA, and process intelligence – all on a low-code development platform that’s fortified with AI and NLP capabilities. 

Email bots, chat bots, document bots, and NLP get an artificial-intelligence boost that connects all the dots to optimize processes for maximum insightfulness and applicability. 

Best of all, Pega’s adaptable hyperautomation tools continually get better, smarter, and faster as they learn – and their capability can be expanded as business momentum builds.

Work smarter and improve efficiency with Pega’s patented RPA technology.

Manage all the processes and tasks needed to achieve business outcomes.

Stay ahead of the curve and build faster with an app factory approach that encourages collaboration and delivers quick wins.

Embedded in the Pega Platform™, natural language processing enables software to understand human language and make better automated decisions.

What is hyperautomation?

Want to minimize cost and risk while maximizing revenue? Hyperautomation creates a backbone of automation tools that work together to transform business processes, delivering reliable, scalable outcomes. 

Business process management (BPM), robotic process automation (RPA), case management, and AI decisioning tools are assembled within a low-code development platform to achieve outcomes as efficiently as possible.

A hyperautomation microjourney strategically organizes and expedites the steps and stages that lead to a specific goal. Business and IT teams collaborate to integrate the right tools and augment them with AI for seamless, streamlined results.  

For example, when a customer requests an insurance policy over email, a hyperautomated microjourney might utilize an email bot with AI and Natural Language Processing (NLP) to triage the email and open a case. The customer’s insurance score is automatically pulled from the mainframe before a decision is reached and shared with the customer via email. The case is then routed for completion. All this, without a single line of manual code. That’s hyperautomation.

Customer Success Story

NAB embraces hyperautomation to build Universal Workflow

National Australia Bank (NAB) addresses changing customer expectations, competitive dynamics, and regulatory risk using a hyperautomation program called Universal Workflow. This framework can be configured by business users and deployed rapidly, leveraging features such as case management, email bot, and RPA.

Related products

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Analyst Report

Drive business transformation with hyperautomation

According to Gartner, as enterprise organizations confront challenges to deliver strategic end-to-end automation, they need to consider solutions beyond RPA.

Ready to hyperautomate?

With Pega, you get complete hyperautomation capability: Our unified platform goes far beyond RPA to deliver all the solutions needed for true intelligent automation.

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